How To Use and Find Your American Express Login

American Express app open on phone against a blue background with numbers.

American Express National Bank, Member FDIC, has been around since 1850, and it’s not going anywhere. Ranked number 85 by Fortune 500, it holds around $180 billion in assets. Chances are, you or someone you know has an American Express account.

If you’ve been feeling lost in the world of online banking and want to learn how to make the most of your American Express account, look no further.

How To Log In to Your American Express Account From a Computer

When you get to the American Express homepage, you’ll see a place to sign in to your account on the top right of that page. Simply type your username and password into their respective slots. With American Express you’ll also have to select what you want to log in to based on what type of account you have. The choices are as follows:

  • Cards and Banking
  • Membership Rewards
  • Merchant Account
  • American Express @ Work

You can click the “Remember Me” checkbox, but before you do, consider whether or not someone could find and steal your personal information. If you’re using a shared computer or public WiFi, you might want to think twice before hitting that box.

How To Log In to Your American Express Account From a Mobile Phone or Tablet

Having your banking information at your fingertips could help you become more proactive in taking charge of your finances. Thankfully that’s easy to do if you have an American Express account. You can download the app to both Apple and Android devices easily. You can also text MOBILE to 86509 to receive a link to the app itself, and from there just download it to your phone.

A Better Way to Bank

Once you’ve downloaded and opened the app you’ll be prompted to log in. Then, enter your username and password like you would on a computer. Once you’ve logged in, you have your account at your disposal — you can deposit checks, set automatic bill pay and view a history of transactions whenever you need it.

One of the most helpful perks of the American Express mobile app is the chat function; with the app, you can message customer service and receive support wherever you are.

How To Retrieve a Forgotten Username or Password

Everyone loses their password or forgets their username at one point or another, but thankfully American Express makes it easy to retrieve your information and stay safe. In order to verify your identity, you’ll have to provide American Express some key information. Regardless of whether or not you forgot your username or password, the information needed remains the same.

  • Your 15-digit card number
  • Your four-digit card ID
  • The last four digits of your Social Security number
  • Date of birth
A Better Way to Bank

Afterward, American Express will send your information in a confirmation email to you and prompt you to change your account login information.

How To View Your Bank Statement Information

Because American Express is an online bank, it makes it easy to find and view your bank statement. In fact, up to two years of transaction history can be viewed on your online account.

After you’ve logged in to your account, you can just click statements. From there you can sort and organize how you want to see your transaction history. You can even download your transaction history as a PDF, CSV or Excel file. Get ready to excel at finance with this tool.

How To Contact American Express Customer Service

American Express has several ways to contact its customer service department. If you’re partial to phone calls, you can call 24/7 at:

  • 1-800-528-4800
  • Dial 711 and 1-800-528-4800 for individuals who are deaf or hard of hearing

If you’re more inclined to use social media, you can connect with American Express easily on Twitter @AskAmex.

A Better Way to Bank

Benefits of Online Banking

Online banking has numerous benefits, but perhaps the biggest one is instant access to your account. Instead of having to visit a physical branch to conduct business, or mail out checks using the postal service, you can do it all on your computer or other devices. Online banking lets you set up automatic bill pay, check your account balance and even schedule account transfers. As long as you have an internet connection, you can do it all in just a few minutes from wherever you happen to be at the time.

More on Using Your Bank Login

Information is accurate as of Oct. 18, 2022.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

Editorial Note: This content is not provided by American Express. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by American Express. American Express credit card products are not available through

Share This Article:

facebook sharing button
twitter sharing button
linkedin sharing button
email sharing button
A Better Way to Bank

About the Author

Arielle graduated from UC Berkeley with a degree in English Literature and a minor in Medieval Studies. She lives in LA with her various animals. She began writing for GOBankingRates because she believes in the distribution of information, especially regarding one's money.
Learn More


See Today's Best
Banking Offers