How to Find and Use Your Citizens Bank Login

Your login unlocks robust Citizens Bank online and app services.

Citizens Bank dates back to 1828, but the venerable institution stays current with offerings like an online-only division launched in July 2018. If you’re a traditionalist who likes to balance online services with the ability to walk into a physical branch, Citizens Bank’s secure online banking gives you access to a full suite of services via its website and mobile app.

How to Create a Citizens Bank Login

To use Citizens Bank online services, create your login via these steps:

  • Get your Citizens Bank account information, ATM/debit card and your Social Security number.
  • Click the enrollment link on the Citizens Bank online banking website.
  • Enter the account type and your identifying information, which can include your Social Security number and name.

The website walks you through the process of creating your Citizens Bank online login. You can’t proceed until you enter and verify your information and find your account in the system.

If you have problems creating your login or need other assistance with Citizens Bank online banking, call 800-656-6561 or use the Customer Service link for assistance.

Once you create your Citizens Bank login, use it to view your account history, pay bills, transfer funds, view copies of your statements, see images of checks that have cleared and stop payment on checks.

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How to Use the Citizens Bank Mobile App

If you prefer apps to websites, the Citizens mobile banking app has you covered. Download the Citizens Bank app from the App Store for iPhone/iPad or Google Play for Android devices. Once you have the app, use the same login that you created on the website.

The Citizens Bank app lets you enable Touch ID, a convenient authentication system that allows you to log in using your fingerprint.

In addition to performing the same functions as the Citizens Bank online banking website, the app lets you do the following:

  • Transfer money with Zelle
  • Deposit checks remotely
  • Find bank branches and ATMs
  • Receive alerts about account activity, bill payment reminders and potential security issues

Although most mobile banking services require you to log in, you can enable Fast Balance, which shows selected account balances on the Citizens Bank app home screen. Activate it from within the app, then tap and hold from the Citizens mobile banking app home screen whenever you want to see the balances.

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What to Do If You Lose Your Citizens Bank Login Information

If you forget your Citizens Bank online user ID or password, the website lets you request help to regain access to the online features. Select the issue from the options listed on the website, verify your identity by answering the security questions that pop up, and then the website will talk you through the process of getting you the information you need.

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This content is not provided by the companies mentioned. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by Citizens Bank.

About the Author

Barb Nefer has been writing professionally for nearly 30 years, cutting her teeth as a news writer for the Daily Southtown in Chicago. She’s a doctor of psychology, and her eclectic expertise includes personal finance, psychology, travel and the pet industry. Her work reflects that diversity, with pieces appearing in places like, CBS Local,, WebPsychology, and Animal Wellness magazine.