How To Find and Use Your BB&T Login

Get started online banking with BB&T.

By Joel Anderson Mar 26, 2020 Find a Bank

If you’ve opted to use BB&T for your banking needs, you’re in good company. The bank operates some 1,700 branches across 15 states and Washington, D.C. — holding just over $230 billion in assets. You might want to know more about how to access your account remotely. If so, here’s a look at how you can find your BB&T Bank login and use the available mobile and online banking services.

Jump to a section:

How To Log In to Your BB&T Bank Account From a Computer
How To Log In to Your BB&T Bank Account From a Mobile Phone or Tablet
How To Retrieve a Forgotten Username or Password
How To View Your BB&T Bank Statement Information
How To Contact BB&T Bank If You Have Trouble With Your Account
What Are the Benefits of Online Banking?

How To Log In to Your BB&T Bank Account From a Computer

It’s easy to access your account by visiting the company’s website.

Go to the BB&T homepage.
Enter your user ID and password in the boxes on the right-hand side of the screen.
Click log in.

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There also is a blue button in the upper-right corner of each page on the BB&T website that you can click to log in. Click the button and enter your user ID and password from there.

How To Log In to Your BB&T Bank Account From a Mobile Phone or Tablet

You can manage your accounts on the go with the BB&T mobile app.

Download the BB&T mobile app from the App Store or Google Play.
Open the app on your phone.
Enter your user ID and password when prompted.

Once you’ve logged in, you’ll be able to access your account from your smartphone or tablet.

How To Retrieve a Forgotten Username or Password

If you’ve forgotten your user ID or password, it’s OK — you can access your user ID or reset your password with some basic information about your account.

To retrieve your user ID:

Go to the BB&T homepage.
Below the gold “Log in” bar on the right side of the page, click the “Forgot user ID?” link.
Select your account type and click “Continue.”
You will need:
- Your BB&T account or card number
- Last five digits of your Social Security number
- Last name
- ZIP code
- Email address or phone number
Enter that information and click continue.

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To reset your password:

Go to the BB&T homepage.
Below the gold “Log in” bar on the right side of the page, click the “Reset your Password?” link.
You will need:
- Email address
- Last five digits of your Social Security number, employee identification number or Tax ID number
- User ID
Enter them and click continue to reset your password.

Note that you need your user ID to reset your password, so if you have lost both, start with the user ID reset process.

How To View Your BB&T Bank Statement Information

You can use BB&T CashManager OnLine to review your statements.

Log in to CashManager OnLine.
Go to the Reports tab in the navigation menu.
Select “Information Reporting.”
Click “Image Statements.”

Your past statements should be available for view there. If you prefer paper statements, you can call the client support team at 1-800-774-8179.

How To Contact BB&T Bank If You Have Trouble With Your Account

There are several ways to contact BB&T if you need help with your account.

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Online: You can send a message to BB&T by logging in to your online account.
In person: Just visit the nearest BB&T branch to speak with someone about your issue.
By phone: You can call BB&T at 1-800-226-5228 with any questions.

Associates are available over the phone from 6 a.m. to midnight ET. Deaf or hard of hearing customers can call the TDD line at 1-888-833-4228.

What Are the Benefits of Online Banking?

Online banking can be a great way to keep track of your money. Without having to work around “bankers’ hours,” you can accomplish tasks such as disabling your debit card from your computer. Not only is it significantly more convenient, but being able to check on your accounts around the clock can help you with daily money management.

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About the Author

Joel Anderson

Joel Anderson is a business and finance writer with over a decade of experience writing about the wide world of finance. Based in Los Angeles, he specializes in writing about the financial markets, stocks, macroeconomic concepts and focuses on helping make complex financial concepts digestible for the retail investor.