How To Find and Use Your First Citizens Bank Login

Learn how to access your First Citizens Bank login.

First Citizens Bank is a state-chartered bank in North Carolina. Headquartered in Raleigh, the family-controlled bank holds some $39 billion in assets. It’s also a publicly traded financial company, trading under the tickers FCNA and FCNB.

If you bank in North Carolina and prefer to leave your money in the care of First Citizens, you’ll want to access your account online or through your mobile device to unlock the bank’s full value.

Here’s a look at everything you need to know to access your First Citizens bank account remotely.

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How To Log In to Your First Citizens Bank Account From a Computer

Accessing your First Citizens Bank account from your desktop or laptop computer is a simple process.

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  1. Go to the First Citizens Bank home page
  2. Enter your “Login ID” and password
  3. If it’s your first time, click on “New User Log In”
    • If not, simply click “Log In”

You should have access to a variety of online features for managing your account once you’ve logged in.

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How To Log In to Your First Citizens Bank Account From a Mobile Phone or Tablet

If you prefer to do your banking on the go or while using a tablet, you can access most of the same features using the First Citizens Bank mobile app.

  1. Download the app from either the Apple Store or Google Play
  2. Open the app on your mobile device or tablet
  3. Enter your “Login ID” and password when prompted

From there, you can bank from anywhere. Just be careful about using any banking or financial app while on an unfamiliar or unsecure wireless network.

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How To Retrieve a Forgotten Login ID or Password

If you have either forgotten or lost your Login ID or password, don’t worry — it’s easy to retrieve them from First Citizens Bank.

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For a lost/forgotten Login ID:

  1. Go to the First Citizens Bank home page
  2. Click the link labeled “Forgot ID” located under the section where you would normally enter your Login ID and password
  3. You will need:
    • Your Social Security number/Tax ID
    • Account number
    • Email address on file

For a lost/forgotten password:

  1. Go to the First Citizens Bank home page
  2. Click the link labeled “Forgot Password” located under the section where you would normally enter your Login ID and password
  3. You will need:
    • Your Login ID

Note that the process for retrieving your password requires your Login ID, so if you are in need of both, begin by retrieving your Login ID.

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How To View Your First Citizens Bank Statement Information

You can access up to 13 months worth of eStatements online by logging into your First Citizens bank account. Electronic statements require a PDF reader to view them.

If you prefer having hard copies, you can print them from your online account. However, that option isn’t available through the mobile app; you’ll have to log in to the desktop version of the site.

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How To Contact First Citizens Bank If You Have Trouble With Your Account

You can send secure messages to First Citizens Bank through its website.

  1. Go to the First Citizens Bank home page
  2. Click on the link labeled “Contact Us” in the top right, next to the site search option
  3. Click on “Send a message” in the drop down menu

You can also access general customer support via phone at 1-888-323-4732 — or 888-FC DIRECT. You can also call the bank directly at 919-716-4588. An automated phone service is available 24/7. But, if you prefer speaking to a person, you’ll need to call between 7 a.m. and 11 p.m. ET.

And, for those who prefer to send a letter in print, address it to:

First Citizens Bank

4300 Six Forks Road

Raleigh, NC 27609

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What Are the Benefits of Online Banking?

The ability to bank from anywhere on your own time can help better connect you to your money. Online banking allows you to keep better track of your money, work around “bank hours” and budget more effectively. Accessing statements is just a click away, and you can deposit checks by simply snapping a photo. So, if you haven’t tried banking online before, you should give it some serious consideration.

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This content is not provided by First Citizens Bank. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone and have not been reviewed, approved or otherwise endorsed by First Citizens Bank.

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About the Author

Joel Anderson

Joel Anderson is a business and finance writer with over a decade of experience writing about the wide world of finance. Based in Los Angeles, he specializes in writing about the financial markets, stocks, macroeconomic concepts and focuses on helping make complex financial concepts digestible for the retail investor.

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