How To Find and Use Your KeyBank Login

See how to log in to your KeyBank account and access services.

Originally founded in Albany, New York, nearly 200 years ago, KeyBank has become a fixture of the American banking landscape. Holding nearly $150 billion in assets and serving a community that includes over 1,000 branches and 1,400 ATMs spread out across 16 different states. If you bank with KeyBank, knowing how to access online and mobile banking can be, ahem, the key to getting the most out of being an account holder there.

So, here’s a closer look at how to find and use your KeyBank online login.

Jump to a section:

How To Log In to Your KeyBank Account From a Computer

Logging in to your KeyBank account from your personal computer is a simple, easy process.

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  1. Go to the KeyBank homepage.
  2. Click on “Secure Sign On” on the right side of the page.
  3. Enter your user ID and click “Continue.”
  4. Enter your password and click “Continue.”

How To Log In to Your KeyBank Account From a Mobile Phone or Tablet

You can make mobile deposits and payments with the KeyBank app.

  1. Go to the Apple Store or Google Play and download the app for your phone or tablet.
  2. Open the app.
  3. Enter your user ID and password when prompted.

Remember to be careful when using the app with an unfamiliar or unsecured Wi-Fi connection.

How To Retrieve a Forgotten User ID or Password

If you have lost or forgotten your user ID or password, don’t worry: retrieving it is relatively simple.

  1. Go to the KeyBank homepage.
  2. Click on “Secure Sign On” on the right side of the page.
  3. On the next page, click the link for “Forgot User ID or Password?”
  4. Select whether you need your user ID or password.
  5. For your user ID:
    • Choose personal or business, depending on your account type
    • You will need your Social Security number
  6. For your password:
    • On the forgot password page, select the option for personal or business that applies to you
    • You will need your:
      • User ID
      • Social Security number

How To View Your KeyBank Statement Information

Once you’ve signed up for online banking, you should be able to log in and view your statements at any time. Just select “Statements” at the top of the screen. You’ll receive an email as soon as a new statement is available, and up to seven years worth of statements are available online.

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How To Contact KeyBank If You Have Trouble With Your Account

There are a number of potential avenues for reaching KeyBank representatives with an issue. You can find links to most of them by visiting the “Customer Service Center” on the KeyBank website. Just go to the homepage, click on the “Customer Service” menu and then “Customer Service Center.” There, you should find info on several different ways to reach out:

By phone:

  • Call 800-539-2968 (1-800-KEY2YOU, if that helps you remember)
  • If you’re using a TDD/TTY device, you should call 800-539-8336

Live chat:

  • Available Monday through Friday, 7:00 a.m. to midnight
  • Saturday through Sunday, 8:00 a.m. to 9 p.m.

And, of course, you can always visit any KeyBank branch in person with questions during business hours.

What Are the Benefits of Online Banking?

Banking online can be a great way to develop a better connection to your money. Budgeting is always tricky, but it can be a lot easier when you can check in on your accounts every day without leaving the couch. And many banks will even suspend certain fees for customers who rely on online banking for the majority of their needs.

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About the Author

Joel Anderson

Joel Anderson is a business and finance writer with over a decade of experience writing about the wide world of finance. Based in Los Angeles, he specializes in writing about the financial markets, stocks, macroeconomic concepts and focuses on helping make complex financial concepts digestible for the retail investor.

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