How To Find and Use Your Citizens Bank Login

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Citizens Bank dates back to 1828, but the venerable institution stays current with offerings such as an online-only division launched in mid-2018. Traditionalists who like to balance online services with the ability to walk into a physical branch will appreciate Citizens Bank’s secure online banking platform, which offers a full suite of services via its website and mobile app.

This guide will explain how to find and use your Citizens Bank login so you can get started managing your accounts online.

How To Create a Citizens Bank Login

New customers must enroll in online banking and create a login to access online banking services. Here’s how to get started:

  1. Go to Citizens Bank’s online banking enrollment page.
  2. Enter the account type.
  3. Enter your identifying information, which can include your Social Security number or account number.

The website walks you through the process of creating your Citizens Bank online login. You can’t proceed until you enter and verify your information and find your account in the system.

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Once you create your login, use it to pay bills, transfer funds, view copies of your statements, see images of checks that have cleared, stop payment on checks and view your Citizens Bank account history.

How To Log In to Your Citizens Bank Account From a Computer

After you’ve created your login, navigate to Citizen Bank’s homepage and click the “Log in” button in the upper right corner. You’ll see “Select a secure login” and a drop-down menu appear. “Personal/Small Business” is the default selection. Use that option or select the one that applies to you and then click the “Log in” button beneath the drop-down menu.

How To Log In to Your Citizens Bank Account From a Mobile Phone or Tablet

If you prefer apps to websites, the Citizens mobile banking app has you covered. You can download the Citizens Bank app from the App Store for iPhone/iPad or Google Play for Android devices. Once you have the app, use the same login that you created on the website.

How To Retrieve a Forgotten Username or Password

No worries if you forget your Citizens Bank online user ID or password. The website lets you request help to regain access to the online features. From the Citizens Bank homepage, click the “Log in” button, select the “Trouble logging in?” link and select the option for having forgotten your user ID or password. Follow the prompts to retrieve your missing login information.

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How To View Your Citizens Statement Information

Online banking customers can view their statements online. You can access 18 months’ worth of statements plus 1099-INT forms and electronic notices by logging in to online banking and clicking the Document Center tab. Your account history is also available via the mobile app.

How To Contact Citizens If You Have Trouble With Your Account

If you need help with your account, you can get in touch with a Citizens Bank customer service representative by calling any of the following numbers:

  • General assistance: 800-922-9999
  • Personal online banking: 800-656-6561
  • Mobile banking: 877-670-4100
  • Spanish-language support: 888-398-7900 

Alternatively, you can visit a branch in person. Search the branch locator to find your nearest branch and its operating hours.

Daria Uhlig contributed to the reporting for this article.

Information is accurate as of Aug. 8, 2022.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

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About the Author

Barb Nefer has been writing professionally for nearly 30 years, cutting her teeth as a news writer for the Daily Southtown in Chicago. She's a doctor of psychology, and her eclectic expertise includes personal finance, psychology, travel and the pet industry. Her work reflects that diversity, with pieces appearing in places like, CBS Local,, WebPsychology, and Animal Wellness magazine.
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